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Property Management

Mercy Housing Management Group (MHMG) was established in 1983 to provide property management services for Mercy Housing’s affordable housing communities. 

Today, MHMG manages hundreds of properties for multiple ownership groups with a wide variety of product, regulatory, and population types across the United States.

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Teaming up for veterans

It's no secret that working in property management is not an easy job. From juggling a myriad of responsibilities to providing top-notch customer service, a great team is the difference between an apartment complex and a community.

​Maintenance Manager Matt Duke knows what their secret is at Cannon Place in Danville, Illinois. “We are a team, and we work well together to try and meet the needs of our community.”

​The onsite property management team also includes Property Manager Terry Labounty and Melissa Taylor, who is the Assistant Property Manager and handles outreach services. The area director of operations is Emily Powell.

​"They’re team players. Their support and calming energy is perfect for Cannon Place, a community that serves formerly unhoused veterans and their families," raves Jeffrey Kohler, President of Mercy Housing Management group. 

​Terry and Melissa worked together before joining Mercy Housing, and credit teamwork as the key to their success. Their approach is to always help one another adapt and cater to the ever-changing needs of the veterans.

​Whether they are helping a family settle into their new apartment or stopping for a chat at the coffee bar in the community room, this crew is proud to work closely with residents who have, in turn, made an impact on each of them.

“It makes me proud to see them start to build their lives back up," Melissa shares. "What we provide here at Cannon Place is a big piece of the success puzzle they are putting together.”

Teamwork pays off for Matt Duke, Melissa Taylor, and Terry Labounty at the Cannon Place chili cookoff. 

Highlights

1

Staff helped residents access over $1 Million in state and local emergency rental assistance funds.

2

Raised the minimum wage for all staff by $2 per hour.

3

Average length of residency is more than six years, three
times the national average of two years, a testament to the
stability residents are finding with Mercy Housing.

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